FAQ

1. What payment methods are accepted?
We accept major credit/debit cards and PayPal.

2. How can I track my order?
A tracking number will be emailed to you once your order has shipped.

3. Can I return a product if I am not satisfied?
Yes, returns are accepted within 30 days of receipt, provided the watch is unused and in its original packaging.

4. What is the delivery timeframe?
Standard delivery within the United States takes 8–16 business days after processing.

5. Do you allow exchanges?
Yes, exchanges are accepted under the same conditions as returns.

6. How long does it take to process my order?
Orders are usually processed within 1–2 business days.

7. Who pays for return shipping?
If the return is due to our error (wrong item, defective product), we cover the return cost. Otherwise, the customer is responsible.

8. Can I cancel an order?
Yes, orders can be canceled before shipment. Once shipped, they must follow the return process.

9. Do you offer free shipping?
Yes, orders over $59 ship free within the U.S. Orders below $59 incur a standard shipping fee.

10. Which shipping carrier do you use?
We ship exclusively through UPS for reliable delivery and tracking.